Arete FM (“we”, “our”, or “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage our services.
Arete FM provides:
- Commercial Cleaning Services
- Specialised Cleaning Services
- Facility Maintenance Services
- Workplace Maintenance Services
- Plumbing, Line Marking, Landscaping & Asset Maintenance
- Electrical Safety Testing & Operational Services
- Security Services & Infection Control
- Property & Building Maintenance
1. Information We Collect
1.1 Information You Provide
We may collect personal information including:
- Full name
- Phone number
- Email address
- Service location details
- Project requirements (e.g., plumbing works, line marking, commercial cleaning scope, maintenance requirements)
- Any information submitted through contact forms
1.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring URLs
2. How We Collect Information
We collect information through:
- Website contact forms
- Click-to-call buttons
- Email communications
- Service enquiry submissions
- Social media links
- Cookies and website analytics tools
3. Purpose of Collection
We collect and use your personal information to:
- Respond to enquiries about commercial cleaning or facility services
- Provide quotes for plumbing, line marking, maintenance, cleaning, or other operational services
- Deliver contracted services
- Communicate regarding ongoing projects
- Improve website functionality and user experience
- Meet legal and regulatory obligations
We do not sell or trade personal information.
4. Email & Communication Systems
When you submit an enquiry:
- Your details may be sent to our official domain-based email accounts (e.g., info@aretefm.au).
- Contact form submissions may be processed via third-party email service providers.
You may opt out of promotional emails at any time.
5. Cookies & Analytics
We use cookies and analytics tools to:
- Improve website navigation
- Monitor traffic and performance
- Enhance user experience
You may disable cookies in your browser settings; however, some features may not function properly.
6. Disclosure of Information
We may share personal information with:
- Hosting service providers
- IT support and website maintenance teams
- Email and communication platforms
- Subcontractors or service partners (where required to deliver plumbing, cleaning, maintenance, or facility services)
- Regulatory authorities when legally required
All third parties are required to maintain confidentiality and comply with privacy obligations.
7. Data Security
We implement reasonable security measures including:
- SSL encryption
- Secure hosting infrastructure
- Controlled administrative access
- Secure email systems
While reasonable steps are taken, no online transmission is completely secure.
8. Overseas Processing
Some third-party service providers (e.g., hosting or email platforms) may process data outside Australia. We take reasonable steps to ensure appropriate safeguards are in place.
9. Access & Correction
You may request:
- Access to personal information we hold about you
- Correction of inaccurate information
Requests can be made via the contact details below.
10. Retention of Information
We retain personal information only as long as necessary to:
- Deliver contracted facility or cleaning services
- Maintain business records
- Comply with legal obligations
11. Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for their privacy practices.
12. Updates to This Policy
This Privacy Policy may be updated periodically. Updates will be published on this page with a revised effective date.
